Monday, June 23, 2008

IOGEAR rolls out USB-sharing Net ShareStation - Engadget

When I first read about iogears new Net ShareStation, I thought "For $50 bucks on Provantage.com how could it hurt to check it out."

So far, I am a little disappointed.

I have tried two webcams (both apparently have the same Logitech internals). A Labtec 2200 and a Logitech QuickCam Deluxe for Notebooks. I could get the Logitech to work locally, but although windows Vista would see it and allow be to connect to it, the Logitech does not recognize the camera when connected via the iogear. I also tried my Patriot Extreme Performance 2gb USB key, which once again, Vista saw it in my network devices, would connect, but I was unable to see it in My Computer explorer window.

To note, I can successfully connect the Logitech and Patriot USB devices directly to my laptop and they function with no issues.

I will try more devices, and post again later.

UPDATE 6-20-08: I tried my WesternDigital MyBook and could not connect from my Windows Vista laptop. For giggles I installed the software on my wife's Windows XP laptop and tried to connect. Lo and behold, it connects and works exactly as advertised. So, it appears to be a Windows Vista problem.

Update 6-22-08: I have emailed iogear's tech support to see if they have a solution.

Update 6-23-08: I received a response from iogear concerning this device. I don't believe they actually even read my email. This ain't my first time to the rodeo my friends. Every suggestion that they make I already covered in my initial email to their tech support. The only issue that we aren't on the same page about is that it works under Vista. If anybody has successfully used any of the devices I mentioned here in Vista, please, let me know.

Greg,

When first installing this device in Windows Vista make sure your software has been successfully installed. Once that is done when you go into your network make sure that network discovery and file sharing is turned on. Once that is done you should see an icon that looks like a white box, at that point you should be able to right click on that icon and and select install. Once the software has been installed the icon should change to picture of our server. If this happens then the netshare software has been installed. Once a device is connected to the netshare station then it will show up in your network windows and at that point you should be able to right click on the icon of the device and select connect. Since we know the GUIP201 is working correctly on Windows XP you will want to make sure that there is nothing blocking the GUIP201 on your Vista computer. All the internal testing we have done with Windows Vista has shown this device to function correctly. If you require further assistance concerning this matter: Please contact Service Support (toll free)866.946.4327 available 24x7. Please reference ticket # 239597.

http://www.iogear.com/support/faq/id/10208

Thank you,

Customer Support

My response was brief to try to simplify and ease any language barrier:

Your FAQ link is dead.
Again:
Firewall disabled
Discovery is on.
Driver properly installed
Able to connect devices
Windows Explorer does not see drives (western digital mybook, or 2gb usb drive)
webcam software does not see cameras
All devices function correctly when connected to the iogear on XP.

Any software conflicts that you are aware of? Any applications or drivers that may cause issue?

Have you tested with a system running AnyDVD by any chance (an application that I have on the Vista machine, but not on the XP machine).

Greg
Yes, I should uninstall AnyDVD and try it without. I will do that. They also fixed the FAQ Link.

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