Tuesday, June 24, 2008

[Re: IOGEAR Technical Support - Ticket 239597]


Some screenshots of my setup.

As you can see, my vista machine recognizes the iogear and western digital drive correctly.
moz-screenshot-4

The iogear webpage shows that my laptop is connected...
moz-screenshot-5

but explorer does not recognize it.
I have uninstalled anydvd, disabled antivirus and shutdown all third party apps.
moz-screenshot-6

UPDATE: I received a very quick response today. Sadly it appears as though there is a very large language barrier in their tech support. Screenshot 2 CLEARLY shows that the laptop is connected to the device (i.e. gregs-laptop).

The response reads:

Greg,

What I was not sure of in your screen shots is if you were trying to connect to the hard drive. Meaning in the network window did you try to right click on the hard drive and select connect?

Thank you,

Nathan

Customer Advocacy

I can say, the device works wonderfully under XP. Vista users beware.

Update 6-25-08: I received another response from iogear.

Greg,

From here it looks like you are doing everything correct and you should see your hard drive in My Computer. Depending on the size of the attached hard drive it can take a few minutes for the hard drive to be seen by the computer. I am also going to forward your email to the product manager for the GUIP201 and see if he can offer any further help.

Thank you,
Nathan
Update 7-01-08: Have not heard a word. Not a peep. Not a damn thing.